Q: I'm thinking of coming alone.. is that okay?

A: Definitely! In fact, we encourage solo travelers to join our trips. It's a great way to make new friends from around the world.


Q: Who am I sharing a room with?

A: If you are traveling with a companion, we will keep you together. You just have to indicate who you are traveling with when you sign up. Otherwise, we'll try to put you with someone we think you'll get along with.

Q: Are the shared rooms coed?

A: We do our best to assign rooms based on sex. However, if there is an odd number of men and women on the trip, you may be assigned to a coed room. You will be notified in advance and given the option to upgrade to a single occupancy room.

Q: Do I have to share a room?

A: Nope. You can choose to stay in a private room. Price differences for this option are shown when you choose your accommodation.

Q: What airport do I fly into?

A: Bali’s airport is Ngurah Rai International Airport (DPS). Buenos Aires, Argentina is Ezeiza International Airport (EZE).

Q: What time is check-in/check-out?

A: Check-in begins at 2pm on the first day of our trip. Check-out is 12pm on the final day. Any requests for early check-in or late check-out are subject to hotel availability and may incur additional costs.

Q: I’m arriving early, can you still pick me up? I’m staying longer, can I still get a ride to the airport from you?

A: You are responsible for any transportation and accommodation costs and arrangements outside the dates of our trip. Your trip leaders can help you contact the right people to arrange transportation.

Q: Do I have to participate in everything?

A: Not at all! It's your holiday. You choose how much you do (or don't do). While we encourage our guests to participate, each day is yours to choose what to do with it. If you feel like skipping the scheduled activity for the day, we can arrange a number of alternate outings, however the costs for these are not covered in your trip.


Q: How demanding is the sunrise hike?

A: It's roughly two hours of moderate hiking to get to the top. If your knees are bad, we don't recommend joining this activity otherwise, a good pair of sneakers, some warm clothes, and a thirst for life is all you need.


Q: What if I have to cancel?

A: Depending on when you cancel, you may receive a partial refund. All of our cancellation policies are outlined in the Terms & Conditions. We highly recommend Trip Cancellation Insurance to cover any losses you may incur due to cancellation.


Q: How many people will I be with?

A: We limit our groups to 14 people to ensure a familial vibe. We want you to feel like part of a group of friends, not a herd of cattle.


Q: Are alcoholic beverages included?

A: We do not cover alcoholic beverages.


Q: How old are most guests?

A: We don't discriminate by age. Most of our guests and customers are between 22 and 55. All guests must be at least 18 years old.


Q: I'm staying longer than my trip package. Can you help me plan my itinerary?

A: If you would like help planning the remainder of your stay, we will be happy to discuss our itinerary planning services. Please email us at hello@terntravel.co and let us know how long you intend to stay.


Q: Who's behind all this?

A: Have a look at the ABOUT US page to learn more.


Q: How will I get to the hotel/villa from the airport?

A: We'll pick you up from the airport and drop you off at the end of the week. You just need to provide us with your flight number so we know when you arrive.


Q: This trip looks like it's going to be awesome... is this trip going to be awesome?

A: Damn right, it is. Reserve your spot before it's too late!


Any other questions? Contact us at: hello@terntravel.co